6. Returns, Exchanges, and Warranty

This is the part most customers care about, so here it is in full. All of it is handled in line with the rules of Oman's Public Authority for Consumer Protection (PACP).

Return and exchange window. You have 15 days from your purchase date to request a return or exchange. Bring or reference your original invoice, since we can't process a return without proof of purchase.

Condition of the product. The item needs to come back the way it left us: unused, with its original packaging, accessories, manuals, and any free gifts that came with it. If a product is faulty or defective, this condition doesn't apply, we'll take it back regardless of whether the box has been opened.

Items we can't take back. For hygiene, safety, and licensing reasons, a small list of products can only be returned if they're genuinely faulty, not simply because you changed your mind:

• Opened earphones, headphones, and other personal-use accessories
• Software, games, or anything sold with an activation code once activated
• Custom or special-order items built or sourced specifically for you
• Anything damaged through misuse, an accident, or a repair by someone outside Sky Gadgets

If something arrives wrong or damaged. Online orders need to be flagged within 48 hours of delivery if the item is damaged, doesn't match what you ordered, or is missing something. This keeps the process fast and avoids disputes later.

Warranty support. Most products carry a manufacturer's warranty on top of anything we offer directly. If a product develops a fault while under warranty, we step in as your point of contact with the brand or its authorized distributor and manage the claim on your behalf. Warranty repairs are expected to be completed within 15 days; if that timeline isn't met, you're entitled to ask for a replacement or a refund instead of waiting longer.

Repairs don't reset the clock. If your device is repaired or replaced under warranty, this doesn't extend or restart the original warranty period. The warranty still runs on the timeline set by the manufacturer from your original purchase date, not from the repair date.

When a repair isn't possible. If your product can't be fixed but is still within the manufacturer's warranty period, we'll arrange a replacement of the same item where one is available, or a full refund if it isn't.

Who actually provides the warranty. The warranty on your device comes from its manufacturer or their authorized service provider, and follows that manufacturer's own warranty policy, which you can usually find in the user manual or on the manufacturer's official website. Sky Gadgets facilitates the claim, but we don't control how an authorized service center manages spare parts availability, repair timing, or repair quality. If you have a concern about the standard of a repair carried out by an authorized center, that conversation needs to happen directly with them, and we're happy to help point you in the right direction.

Before you hand over a device for repair. Please back up your data first. Devices also need to be unlocked and signed out of tracking or security features, such as Find My iPhone, Find My Mobile, or Find My Device, before we can accept them for service. We're not able to process a repair on a locked device, and any time spent waiting on you to provide access or approval doesn't count toward the repair turnaround time.

If your product turns out to be out of warranty. Should the service center find that your product's warranty has already expired, they may offer a paid repair. You're never obligated to accept that offer, you can choose to have the device returned to you as is, with no repair carried out.

Getting your money back. Approved refunds go back through your original payment method and typically land within 7 to 14 working days, depending on your bank. Delivery fees aren't refunded unless the return happened because of our error or a defective product.

Before a refund is approved, we inspect the returned item to confirm it meets the conditions above. This protects both you and us, and it's standard practice across Oman's electronics retailers.

For the complete version of this policy, visit our Return Policy page.