Sky Gadgets Return & Exchange Policy

At Sky Gadgets, your satisfaction is our priority.
We fully comply with the Public Authority for Consumer Protection (PACP) Oman rules and regulations to ensure your rights are protected.

Please read our Return and Exchange Policy carefully:

1. Eligibility for Return or Exchange

You may request a return or exchange if:

• If The product is defective &  damaged.

• The product is returned within 15 days from the date of purchase.

• You provide the original invoice/receipt.

• The product is in its original condition, with all packaging, accessories, manuals, and free gifts (if any) intact.

2. Conditions for Return/Exchange

• Products must be unused and in the same condition as received.

• Opened products may only be returned if they are faulty or not functioning as per the manufacturer's specifications.

• For online purchases, customers must notify us within 48 hours if the product was damaged during shipping or was incorrect.

3. Non-Returnable and Non-Exchangeable Products

For health, safety, and copyright reasons, certain products cannot be returned or exchanged unless they are defective:

• Opened headphones, earphones, and personal use accessories.

• Opened software, games, or products with activation codes.

• Customized or special-order products.

• Products damaged due to misuse, accidents, or unauthorized repairs.

4. Warranty-Related Issues

• Many products are covered by a manufacturer’s warranty.

• In case of product malfunction during the warranty period, Sky Gadgets will facilitate warranty claims according to the supplier's terms.

• Warranty repairs must be completed within 15 days. If not, customers have the right to request a replacement or refund.

5. Refund Policy

• Refunds will be processed using the original payment method.

• Refunds may take up to 7–14 working days depending on your bank or payment provider.

• Delivery charges (if any) are non-refundable unless the return is due to a product defect or error from our side.

6. Delivery Issues

• If your order is not delivered within the promised time without a valid reason, you have the right to cancel the order and receive a full refund.

7. How to Request a Return or Exchange

To initiate a return or exchange:

• Contact our Customer Service Team at:
  📞 79997861
  📧 Skygadgets.om@gmail.com

• Provide your Order Number and a brief description of the issue.

• Our team will guide you through the next steps.

Important Notice

Sky Gadgets reserves the right to inspect the returned item before approving a refund or exchange.
We are committed to fair practices and ensuring all customers are treated with transparency and respect, in line with Oman's Consumer Protection Laws.

Thank You for Choosing Sky Gadgets

We appreciate your trust and aim to make your shopping experience smooth, safe, and satisfying.
If you have any questions about this policy, feel free to reach out to us.